Read the service terms and conditions for rubbish clearance in St John's Wood, covering bookings, payments, cancellations, liability, waste regulations and UK governing law.
Get a quoteThese Terms and Conditions set out the basis on which Rubbish Clearance St John's Wood provides rubbish clearance and waste collection services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer or you means the person, company or organisation requesting rubbish clearance or related services.
We, us or our means Rubbish Clearance St John's Wood, the provider of rubbish clearance and waste collection services.
Services means any rubbish clearance, waste removal, waste collection, loading, transport, or related services that we agree to provide.
Booking means a confirmed order for Services, whether made by telephone, email, online form or any other agreed method.
Site means the address or location where the Services are to be carried out.
Waste means any items, materials, or substances that you ask us to remove and which we agree to collect as part of the Services.
We provide a rubbish clearance and waste collection service for domestic, commercial and other customers. This may include removal of general household waste, bulky items, garden waste, office waste and similar non-hazardous materials.
The exact scope of the Services will be agreed at the time of Booking, based on the information you provide. We reserve the right to refuse to remove any Waste that we reasonably consider to be hazardous, prohibited, unsafe to handle, not as described, or not suitable for our vehicles or for lawful disposal.
We do not usually remove certain types of hazardous waste, including without limitation asbestos, clinical or medical waste, chemicals, solvents, oils, gas bottles, explosives, or items containing hazardous substances, unless expressly agreed in writing and subject to any additional charges and regulatory requirements.
You may request a rubbish clearance or waste collection by contacting us via our advertised contact methods. When you contact us, you will be asked to provide details about the Site, the type and approximate volume or weight of the Waste, access conditions, parking arrangements, and any other relevant information.
We may provide an estimated price based on the information you supply. All estimates are given in good faith but are not binding until we attend the Site and assess the actual Waste and work involved. Our final price may change if the Waste differs in type, volume, weight or access from your description.
Your Booking is not confirmed until we have accepted it and provided you with a date or time window for the Service. We reserve the right to decline a Booking at our discretion, including where we reasonably believe the work is unsafe, unlawful, or impractical.
By confirming a Booking, you warrant that you are authorised to allow us access to the Site, to remove the Waste, and to incur any parking or access-related charges that may apply.
You are responsible for providing safe and reasonable access to the Site for our team and vehicles at the agreed time. This includes ensuring that any gates, doors, communal areas or parking spaces are available and that we can load the Waste without undue delay.
If parking permits, pay-and-display tickets, congestion charges or other fees are required, you agree either to arrange these in advance or to reimburse us for any such costs incurred in the course of providing the Services.
We are not liable for any delay or inability to complete the Service where access is restricted, unsafe, or otherwise inadequate. If we are unable to carry out the work as booked due to access or parking issues, we may charge a call-out or waiting fee, or treat the Booking as cancelled by you.
Our charges are usually based on a combination of the volume or weight of Waste collected, the time required to complete the work, and any additional factors such as difficult access, extra labour, or special handling requirements. We will explain our pricing structure at the time of Booking and confirm the final price before commencing work where possible.
Unless otherwise agreed in writing, payment is due on completion of the Service on the day of collection. We may accept various methods of payment, such as cash, card or bank transfer, as notified to you at the time of Booking or at the Site.
For commercial or account customers, separate payment terms may apply. Any such terms must be agreed in writing before Services are provided. If payment is not received by the due date, we reserve the right to charge interest on overdue sums at the statutory rate and recover any reasonable costs of collection.
All prices are quoted inclusive or exclusive of VAT according to our current VAT status and will be clearly stated at the time of Booking.
You may cancel or amend your Booking by contacting us as soon as possible. Where you cancel the Booking more than 24 hours before the scheduled time of the Service, no cancellation fee will normally apply.
If you cancel with less than 24 hours notice, or if we attend the Site and are unable to carry out the work due to your act or omission, we may charge a reasonable cancellation or call-out fee to cover our costs and lost time.
We will make reasonable efforts to accommodate any request to change the date, time or scope of the Services. However, such changes may be subject to availability and may affect the price.
We reserve the right to cancel or reschedule a Booking at any time where we are unable to perform the Service due to circumstances beyond our reasonable control, such as vehicle breakdown, staff illness, extreme weather, safety concerns or legal restrictions. In such cases, we will offer an alternative time or a refund of any sums paid in advance for the affected Booking.
You agree to ensure that:
The Waste to be collected is accurately described at the time of Booking, including any bulky, heavy or unusual items.
The Waste is accessible, not mixed with hazardous materials, and not contaminated in a way that would make it unsafe or illegal to handle or transport.
Any personal or confidential items are removed from the Waste before collection. We are not responsible for any loss of personal items that are disposed of as Waste.
You will give our team clear instructions regarding which items are to be removed. Where there is any doubt, you must be present at the Site during the Service to guide our team.
Ownership of the Waste transfers to us once it is loaded onto our vehicle and payment has been made or confirmed in accordance with the agreed terms.
We will transport and dispose of the Waste in accordance with applicable UK waste management laws and regulations. This may include disposal at licensed waste transfer stations, recycling centres, or other authorised facilities.
We aim to minimise the amount of Waste sent to landfill by prioritising reuse and recycling where reasonably practicable. However, we do not guarantee that any particular item will be reused or recycled.
You acknowledge that we may be required by law to provide information about the Waste or its origin to relevant authorities, and you agree to cooperate with any reasonable requests for information related to the Waste.
We operate as a waste carrier in accordance with UK environmental and waste regulations. We will take reasonable steps to ensure that all Waste is handled, transported and disposed of lawfully.
You warrant that the Waste you present for collection is your property or that you are otherwise authorised to arrange for its removal and disposal. You also warrant that the Waste does not include prohibited or hazardous substances that you have not disclosed to us in advance.
If you provide inaccurate or incomplete information about the nature of the Waste and this leads to a breach of waste regulations, you may be held responsible for any resulting costs, fines, or legal consequences incurred by us.
We will exercise reasonable care and skill in providing the Services. However, our liability to you is subject to the limitations set out in this section.
We are not liable for any loss or damage arising from inaccurate information provided by you, lack of access to the Site, or items removed in accordance with your instructions. You are responsible for ensuring that items you wish to retain are clearly separated from Waste to be collected.
While our team will take reasonable care when working on your property, minor scuffs or marks may occur when removing bulky items from tight spaces. We are not liable for cosmetic damage that could not reasonably be avoided while exercising due care and skill.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
Subject to the foregoing, our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by you for the specific Booking in question.
We are not liable for any indirect or consequential loss, including loss of profit, revenue, business, data, or anticipated savings.
We maintain appropriate insurance cover in respect of our rubbish clearance and waste collection operations, including public liability insurance in line with industry practice. Details of our insurance can be provided upon reasonable request.
We are committed to maintaining high health and safety standards when carrying out rubbish clearance and waste collection work. Our team may refuse to handle any item or work in any area that they reasonably consider to pose a risk to their health or safety or to the public.
You agree to inform us in advance of any known risks at the Site, such as unsafe structures, dangerous animals, exposed sharp objects, or hazardous materials. You must also ensure that the Site is reasonably clear of obstacles that could create a hazard to our team.
We will use reasonable endeavours to attend the Site and provide the Services at the agreed time. However, time is not of the essence, and slight delays may occur due to traffic, weather, or unforeseen events.
We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by an event beyond our reasonable control, including but not limited to accidents, extreme weather, strikes, government restrictions, or failure of suppliers.
If you are dissatisfied with any aspect of our rubbish clearance or waste collection service, you should notify us as soon as possible, ideally within 48 hours of the Service. We will review your concerns and, where appropriate, may offer a remedy such as a partial refund, re-attendance, or other reasonable resolution.
Your statutory rights as a consumer, where applicable, are not affected by these Terms and Conditions.
We may collect and process personal data such as your name, contact details, address, and payment information for the purpose of managing Bookings, providing Services, processing payments, and handling any queries or complaints.
We will handle your personal data in accordance with applicable data protection laws in the United Kingdom and will take appropriate measures to keep your information secure. We will not sell your personal data to third parties. We may share it with trusted service providers where necessary to perform our Services or comply with legal obligations.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to that Booking. Any significant changes will be made available on request or through our usual communication channels.
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
These Terms and Conditions, together with any written confirmation of your Booking and any agreed variations, constitute the entire agreement between you and us relating to the provision of rubbish clearance and waste collection services. You acknowledge that you have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions.
By placing a Booking with Rubbish Clearance St John's Wood, you confirm that you have read, understood, and agree to these Terms and Conditions.
Located in the heart of London, St John's Wood exudes an aura of both tranquility and...
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