This Privacy Policy explains how Rubbish Clearance St John's Wood collects, uses, stores and protects personal data relating to our customers and prospective customers in the St John's Wood area. We are committed to complying with the United Kingdom General Data Protection Regulation and all applicable data protection laws. This Privacy Policy applies to all services we provide to individuals and businesses within our operating area.
Rubbish Clearance St John's Wood is a waste removal and rubbish clearance service provider operating in the St John's Wood area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy. This Policy applies to all customers, prospective customers, and individuals who contact us or whose personal data we process in connection with providing rubbish clearance and related services in the area.
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, enter into a contract with us, or use our services:
Identification and contact data, such as name, title, telephone number, mobile number, email address and postal address for service locations and billing purposes.
Service and contract data, such as details of the rubbish clearance or waste removal requested, site access information, preferred dates and times, instructions you provide, contract details, and related correspondence.
Billing and payment data, such as invoicing address, payment confirmations, limited payment details necessary to confirm payment status, and records of transactions. We do not store full payment card information; where card payments are used, these are processed securely by our chosen payment processors.
Communications data, such as information you provide by telephone, email, messaging services or forms, including enquiries, complaints, feedback and any other details you choose to share.
Technical and usage data, where applicable, such as basic device information, approximate location related to the service address, and records of how you interact with our website or online content where this is technically logged. Any cookies or similar technologies, where used, will be limited and only used in accordance with applicable law.
We collect personal data directly from you when you contact us by phone, email or other communication channels, when you request a quote or place an order, when we attend your property to provide services, and when you make payment or engage in ongoing correspondence with us.
We may also receive personal data indirectly when a third party arranges rubbish clearance on your behalf, such as a landlord, letting agent, contractor, or relative. In those cases, we will treat the personal data we receive in accordance with this Privacy Policy.
We process your personal data only where we have a valid lawful basis under data protection law. The main purposes and lawful bases we rely on are:
To provide quotations, accept bookings, and deliver rubbish clearance services. We process your identification, contact, and service data to respond to enquiries, schedule collections, carry out the clearance, issue invoices, and manage the contract. The lawful basis is that processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
To manage our relationship with you. This includes handling customer service enquiries, complaints, adjustments to bookings, and ongoing communications about your service. The lawful basis is performance of a contract and our legitimate interest in maintaining effective customer relationships.
To process payments and maintain financial records. We handle billing and payment data for the purposes of issuing invoices, recording payments, dealing with refunds or disputes, and complying with accounting and tax obligations. The lawful basis is performance of a contract and compliance with legal obligations.
To ensure safety, security and quality of service. We may use service and communications data to confirm service details, manage staff routes, track issues on site and improve our processes. The lawful basis is our legitimate interest in delivering a safe, efficient and reliable service.
To send service related information. We may use your contact details to send essential information about your booking, such as confirmations, reminders, or urgent updates. The lawful basis is performance of a contract and our legitimate interests in providing clear and timely service communications.
Marketing communications, if used, will only be sent where we have your consent or a clear legitimate interest that complies with applicable marketing rules. You can object or opt out of marketing communications at any time.
We will retain your personal data only for as long as is necessary for the purposes for which it was collected and in accordance with legal and regulatory requirements.
In general, we keep customer records, contracts, invoices and related correspondence for a period that allows us to meet tax, accounting and legal obligations, usually up to six years from the end of the financial year in which the last transaction occurred. Communications relating to enquiries that do not result in a contract may be kept for a shorter period where needed to manage follow up questions or disputes.
Where personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to you.
We do not sell your personal data. We may share your data with trusted third parties where this is necessary to provide our services, meet legal obligations, or manage our business. Such third parties may act as data processors on our behalf and are required to handle your personal data securely and only in accordance with our instructions.
Categories of recipients may include payment processors who handle card transactions and provide secure payment services, IT and communication service providers who host our systems, email or telecommunications services, and professional advisers such as accountants or legal advisers who support our business compliance.
Where these processors handle personal data, we enter into appropriate data processing agreements with them, requiring them to implement suitable technical and organisational measures to protect your personal data and to process it only for specified purposes.
We may also disclose personal data where required to do so by law, regulation, or court order, or where necessary to establish, exercise or defend legal claims.
Our primary operations are based in the United Kingdom. If any of our service providers or systems involve transfers of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or an adequacy decision, in order to protect your data to a standard equivalent to that required under UK data protection law.
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures may include restricted access controls, secure storage, up to date software security, and staff awareness of data protection responsibilities.
While we take reasonable steps to protect your information, no system can be completely secure. We therefore cannot guarantee absolute security of your data but we do seek to mitigate risks and to respond promptly to any suspected incidents.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These include:
The right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, along with certain information about how it is used.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.
The right to erasure. In some circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restriction of processing. You may ask us to restrict the use of your personal data in certain situations, such as while we are considering a request for rectification or objection.
The right to object. You have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to the use of your personal data for direct marketing.
The right to data portability. Where processing is based on your consent or a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format or transfer it to another controller where technically feasible.
You also have the right to withdraw consent at any time where processing is based on consent. Withdrawal of consent will not affect the lawfulness of processing carried out before it was withdrawn.
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact Rubbish Clearance St John's Wood using the contact details provided on our customer documentation or usual communication channels. We may need to verify your identity before responding to certain requests.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would welcome the opportunity to address your concerns directly before you approach a supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. Any updated version will apply from the date it is published or otherwise made available. We encourage you to review this Policy periodically to stay informed about how we protect your personal data when you use rubbish clearance services in the St John's Wood area.
Privacy Policy for Rubbish Clearance St John's Wood explaining how customer data is collected, used, stored and protected in compliance with UK GDPR and data protection law.
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